Shipping Policy

Getting Your Furniture Home

Where We Ship

Right now, we're shipping all across Canada - from coast to coast! We're working hard to bring our sustainable furniture to the US soon, so stay tuned if you're south of the border.

What Does Shipping Cost?

Here's the good news: free shipping on orders $800 and above! For our smaller treasures like Bunn bowls and coasters, shipping runs between $25-$35 depending on what you're ordering and where it's headed.

How Long Will It Take?

Since every piece is handcrafted just for you, we begin building your furniture only after you place your order. This ensures you're getting something truly made for your space, not sitting in a warehouse somewhere!

Total time from order to your door: 4-8 weeks
Production time: 4-6 weeks in our Toronto workshop
Shipping time: 7-10 business days (most Canadian cities)

We work hard to get your piece to you as quickly as possible while maintaining our quality standards, but sometimes the handcrafted process takes a little extra time to get everything just right.

Delivery Options

Standard Shipping: Covers most Canadian cities in 7-10 business days
Remote areas: A bit longer (we'll let you know!)
Need it faster? Expedited delivery is available for some items and locations
Local pickup: Available from our Toronto Annex location (Monday-Friday, 8AM-5PM)

We'll calculate exact shipping costs and delivery estimates at checkout based on your postal code.

Important note: Due to furniture size and weight, we can't deliver to PO boxes - residential and business addresses only.

What to Expect

Your furniture arrives 100% ready to use - no assembly required! Simply unpack and enjoy your handcrafted piece immediately. Our team will help load furniture into your vehicle if you choose local pickup.

Staying in Touch

Once your order ships, you'll get a tracking number so you can follow along as your new furniture makes its way home. We love a good delivery day as much as you do! For production updates, just email us at customercare@krisette.com.

If Something Goes Wrong

Life happens - whether it's unexpected weather, shipping hiccups, or other surprises along the way, your order might experience some delays. We'll always keep you in the loop and give you realistic delivery estimates so you're never left wondering where your beautiful new furniture is.

Damaged during shipping? Let us know within 24 hours at customercare@krisette.com with photos and a description. We'll work with our shipping partners to make it right.

Important: Natural wood variations like small knots, grain patterns, or color differences are beautiful characteristics of our reclaimed materials, not defects!

Questions?

Need to know if we can deliver to your specific location? Have special delivery requirements? Just reach out at customercare@krisette.com - we're here to help make getting your new sustainable furniture as easy as possible.

Our Return Policy

At Krisette & Co., we're committed to your complete satisfaction with every piece in our collection. We understand that sometimes a product may not be exactly what you envisioned for your space, which is why we've created a straightforward return process.

Returns Made Simple

If you're not completely satisfied with your purchase, please contact us at customercare@krisette.com and our team will guide you through the return process. Returns must be shipped within 30 days of delivery or pickup, with shipping arrangements and costs managed by you. Return item(s) should be in original packaging and like-new condition. This means that products with any scratches, stains, damages, or modifications cannot be returned.

Once we receive your item back at our studio, we'll promptly process your refund (minus a 20% restocking fee) to your original payment method. If that payment option is no longer available, we'll happily provide an equivalent store credit.

Custom orders are final and non-refundable. 

Delivery Damages

Every Krisette & Co. piece undergoes thorough quality inspection before leaving our workshop. We recommend examining your furniture upon delivery and reporting any delivery-related damages or concerns to customercare@krisette.com within 24 hours.

Please keep in mind that we use a combination of natural and engineered materials to build our furniture, which may result in minor variations and imperfections, but are not considered defects. Natural variations in wood products (grain patterns, minor knots, color variations) are generally not considered defects.

Cancelation

Need to change your mind? No problem. Purchases may be cancelled within 24 hours of placement with a full refund.

Craftsmanship Details

Our furniture is built for exceptional durability and longevity. Natural characteristics of solid and engineered wood such as subtle movement, grain variations, small knots, and slight colour transformations are part of the authentic character of your piece. Environmental factors including direct sunlight, temperature fluctuations, and humidity variations will naturally influence your furniture over time.

Old Shipping Version

Furniture Care & Maintenance Guide

How do I clean spills on my luxury wooden furniture?

Spill cleanup is simple: immediately wipe the area with a damp cotton cloth, then dry completely with a clean, dry cotton cloth. This quick response protects your furniture investment and maintains its premium appearance.

How do I care for luxury coffee ground furniture?

Furniture care for your Bunn pieces is straightforward:

Daily Cleaning:

• Use damp cotton or microfiber cloths for routine cleaning

• For deep cleaning, use mild soap and water, followed by damp cloth residue removal and complete drying

• Never soak or let water pool on surfaces

Protection Methods:

• Use placemats, coasters, and trivets to protect surfaces

• Heat protection is essential – never place hot items directly on furniture

• Use notepads when writing to prevent surface impressions

Do luxury coffee tables require special maintenance?

Low-maintenance furniture care is a key benefit of our pieces. Simply wipe occasionally with a damp cloth to keep your sustainable furniture looking beautiful for years. No special treatments or expensive maintenance products required.

What to Avoid:

• Never scrub furniture surfaces

• Avoid abrasive cleaners, sandpaper, waxes, oils, polyurethanes, or varnish

• Don't oversoak with water

About Our Sustainable Furniture Products

What materials are used in Krisette & Company furniture?

Our handcrafted furniture combines solid hardwood, engineered wood, and recycled coffee grounds collected from local Toronto coffee shops. This unique eco-friendly material blend creates sustainable luxury furniture with distinctive character and natural beauty. Each piece showcases our commitment to environmental responsibility while delivering premium quality furniture.

What makes the Bunn coffee table top unique?

The Bunn coffee table features an innovative surface made from compressed recycled coffee grounds, creating a solid, durable tabletop similar to high-quality resin surfaces. The smooth texture displays beautiful natural color variations and unique grain patterns – no two coffee ground tables are identical. Despite being crafted from recycled materials, the surface withstands daily use and is sealed with our protective matte lacquer finish to prevent transfer while maintaining a subtle coffee aroma.

What type of wood finish is applied to luxury tables?

Each handcrafted table features a durable clear matte lacquer finish designed for daily use while preserving the natural wood beauty. This professional-grade finish protects against spills and wear while maintaining the authentic appearance of reclaimed materials.

Custom Furniture Orders & Personalization

Does Krisette & Company have a furniture showroom in Toronto?

We don't operate a public showroom, but customers can pick up furniture orders directly from our workshop in Toronto's Annex neighborhood. This allows you to see your handcrafted piece before taking it home.

How do I order custom handcrafted furniture?

Custom furniture orders are our specialty! For each dimension you'd like to customize beyond our standard sizes, an additional $100 customization fee applies. For example, if you prefer a table height of 20" instead of our standard height, this would incur one customization fee.

Get in touch with our design team at customercare@krisette.com to discuss your vision, and we'll collaborate to create personalized luxury furniture that matches your exact specifications and space requirements.

How long does custom furniture take to make?

Made-to-order furniture typically requires 4-6 weeks for completion. Since we don't maintain inventory, every piece is handcrafted specifically for you, allowing complete customization of any design in our collection. This ensures your furniture is built to your exact preferences.

Can I order wood and finish samples?

Yes! Wood finish samples are available in sets of six or twelve pieces. Each sample set includes various wood species and coffee finishes to help you choose the perfect combination for your space. Note that samples show grain patterns and colors but not actual wood thickness.

Order Changes, Cancellations & Returns

Can I cancel my custom furniture order?

Order cancellation is possible within 24 hours of placing your order through krisette.com. After this window, orders become final as we begin the handcrafting process.

How do I modify my furniture order after placing it?

Order modifications must be requested within 24 hours of purchase. Contact us at customercare@krisette.com with your order number and specific changes needed.

What is the return policy for luxury furniture?

Our 30-day return policy ensures customer satisfaction. Email customercare@krisette.com to initiate returns. You'll arrange return shipping, and after inspection at our studio, receive full store credit for items in original packaging and like-new condition (no scratches, stains, damage, or modifications).

Shipping & Delivery Information

What if my furniture arrives damaged during shipping?

Damaged furniture delivery should be reported within 24 hours. Email customercare@krisette.com with photos and damage description. We partner with shipping carriers to resolve issues. Note: natural wood variations like small knots, grain patterns, or color differences are characteristics of reclaimed materials, not defects.

Where does Krisette & Company ship furniture?

We provide nationwide furniture shipping across Canada, bringing handcrafted sustainable furniture to customers from coast to coast.

How much does luxury furniture shipping cost?

Free shipping is included on orders $800 and above. Smaller items like Bunn bowls and coasters have shipping costs between $25-$35 depending on size and quantity.

Do you ship furniture to PO boxes?

Due to furniture size and weight, PO box delivery is not available. Residential and business addresses only.

Can I pick up my order instead of shipping?

Local pickup is available from our Toronto Scarborough location during business hours (Monday-Friday, 8AM-5PM). Our team assists with loading furniture into your vehicle once your order is ready.

How do I track my furniture order status?

Order tracking information is provided via email once furniture ships. For status updates during production, contact our customer service team at customercare@krisette.com with your order details.

Does furniture require assembly upon delivery?

Pre-assembled furniture delivery means your pieces arrive 100% ready to use. No assembly required – simply unpack and enjoy your handcrafted furniture immediately.

How long does furniture delivery take?

Handcrafted furniture delivery typically takes 4-8 weeks from order to arrival. Weather, shipping delays, or unforeseen circumstances may affect timing, and we'll provide updates and revised delivery estimates if delays occur.

For additional questions about our handcrafted sustainable furniture, custom orders, or furniture care, contact Krisette & Company at customercare@krisette.com. We're committed to helping you enjoy beautiful, eco-friendly furniture for years to come.